MANUFACTURE TIME
LENS TYPE | TIME |
Non-Rx | 1-2 business days |
Single vision | 2-3 business days |
Blue block lenses | 3-5 business days |
Bifocal/Progressive | 3-5 business days |
LENS TYPE | TIME |
Photochromic | 3-5 business days |
Tint | 5-7 business days |
Mirror | 5-7 business days |
Polarized | 5-7 business days |
* Processing time might be longer based on your lens complexity.
SHIPPING TIME
CONTRY/REGION | SHIPPING METHOD | RATE | ESTIMATED DELIVERY TIME |
UNITED STATES | USPS | $5.95* | 9-18 business days |
UNITED STATES | UPS/FEDEX | $24.95** | 4-8 business days |
CANADA | AIRMAIL | $5.95* | 7-20 business days |
CANADA | UPS/FEDEX | $24.95** | 5-10 business days |
All other countries | airmail | $5.95* | 7-30 business days |
All other countries | DHL/UPS/FDX | $24.95** | 3-7 business days |
Notice: Standard Shipping delivery might be affected by the on-going COVID-19, which may take up to a month. If you need your glasses urgently, we advise you to choose Expedited Shipping.
Please note: Delivery time may be affected by weather, holidays, or natural disasters.
FREQUENTLY ASKED QUESTIONS
Q 1. Can I track my order?
You can check on the status of your order on our Order Tracking page.
Q 2. How long will it take to get my glasses?
This depends on what lenses and shipping method you choose, namely the time includes the processing time and shipping time.
Q 3. Will I be charged for any extra payment except for the products and shipping charges?
A certain amount of import duty may apply for some countries. Sorry for that we can't assume your import customs. Duty (or customs tariffs) is set by the destination country customs authorities. Please contact the local custom for a specific amount of it.
Q 4. When can I be entitled to free shipping?
When your order amount exceeds $79, you will be entitled to free Standard shipping on your order; Also if your order is over $249, you will have a free Expedited shipping.
Q 5. How do you handle shipping delays?
Sometimes a shipping delay will occur due to weather, or customs inspections for example. Please do not worry, we will be responsible for any logistic issues and will not let our customers experience any loss.
As a general rule: If your order can not be delivered to you in 1-2 months, we will process full refund to you or remake a new pair of glasses for you at no additional cost.
Q 6. Which countries/regions do you deliver?
For airmail: we support the following countries: Arabia; Australia; Austria; Belgium; Canada; Denmark; Finland; France; Greece; Hong Kong, China; Hungary; Indonesia; Ireland; Israel; Italy; Japan; Korea; Luxembourg; Malaysia; Mexico; Netherlands; New Zealand; Norway; Poland; Portugal; Russia; Saudi; Singapore; Sweden; Switzerland; Spain; Thailand; Turkey; Ukraine; United Kingdom; United States.
Q 7. What’s the difference between international airmail and expedited shipping?
Orders going through Expedited Shipping are delivered a lot quicker than International Airmail. Orders going through International Airmail are scrutinized less by customs in your country and subject to less custom duties, but take longer for delivery.
If you need your glasses in a hurry, we would advise you to select expedited shipping service.