Q1. What is your guarantee and return policy?
A1: We are confident that you'll love our product. However, if for some reason you're not completely satisfied with your glasses, you are entitled to a one time, no questions asked return for a refund. Click here to see details.
Q2. Can you replace the lenses in my Glassesshop frames?
A2: We are happy to put new lenses into your Glassesshop frames. You only need to pay for the lens price and shipping fee. If it is the 1.50 single vision lens, the cost is $5 — much less than the cost of buying new high-quality lenses at an optical shop! Just email us at service@glassesshop.com.
Q3. Can you replace the lenses in my non–Glassesshop frames?
A3: Unfortunately we cannot put new lenses into your non–Glassesshop frames. Our lab is only equipped to handle our very own Glassesshops.
Q4. I've received my glasses but would like to return them. How can I do this?
A4: Please follow the steps below:
1. Contact our Customer Service Department at service@glassesshop.com to approve the return.
2. All returns must be returned in their unworn, original, condition, in the original case include an eyeglass case and lens cleaning cloth. Package your glasses securely and make sure to include your name, contact information order number and why you returned the glasses.
3. We recommend shipping your return by a traceable method. (GlassesShop.com is not responsible for shipping damages or lost shipments.)
4. Once your return is received, we will process refund in 7 working days. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account.
Questions? Concerns? Email us at service@glassesshop.com or call our Customer Service Department at Toll Free 1-855-202-0123 or contact us via live chat. Our hours are 9:00 AM to 5:00 PM Mon to Fri. (EST)